Roles and Responsibilities :

- Provide technical support to customers through remote troubleshooting, resolving issues related to hardware deployment, logistics, and SLA compliance.
- Troubleshoot complex IT problems using various tools and techniques to identify root causes and implement effective solutions.
- Collaborate with cross-functional teams to resolve customer complaints, ensuring timely resolution of incidents within agreed SLAs.
- Document all interactions with customers, including incident reports, troubleshooting steps, and resolutions.

Job Requirements :

- 1-2 years of experience in a similar role providing technical support for industrial automation systems.
- Solid understanding of logistics processes and ability to manage multiple projects simultaneously.
- Proficiency in remote troubleshooting techniques using various software platforms (e.g., TeamViewer).
- Ability to work independently with minimal supervision while maintaining high levels of productivity.

📌 Central Field Support Engineer (Mumbai)
🏢 SVN SYSTECH INDIA
📍 Mumbai