- Manage and guide the field collection team.
- Plan customer visits for overdue accounts.
- Ensure monthly collection/recovery targets are achieved.
- Monitor daily team performance and field activities.
- Handle high-value/difficult customer cases when required.
- Guide the team on customer follow-ups and skip tracing.
- Ensure collection activities follow company policies and legal guidelines.
- Conduct daily team meetings and performance reviews.
- Maintain collection reports and update account feedback.
Requirements
- 3+ years of relevant experience.
- Experience in collections / debt recovery / loan recovery preferred.
- Experience managing a field collection team.
- Good communication and influencing skills.
- Valuable knowledge of the local geography.
- Working knowledge of MS Excel / Google Sheets.
- Graduate preferred.