Service Desk Specialist (Noida)

Service Desk Specialist (Noida)

14 Oct
|
Capgemini
|
Noida

14 Oct

Capgemini

Noida

Roles and Responsibilities

- Provide technical support to end-users through phone, email, or chat for desktop-related issues.

- Troubleshoot hardware and software problems using various tools such as antivirus scanners, disk management utilities, etc.

- Manage service requests from initiation to resolution, ensuring timely closure of tickets.

- Collaborate with other teams (e.g., network operations) to resolve complex issues affecting multiple systems.

- Document all interactions with customers in a transparent and concise manner.

📌 Service Desk Specialist (Noida)
🏢 Capgemini
📍 Noida

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