Key Responsibilities

1. DM Conversations

- Handle incoming health and nutrition-related conversations through Instagram, WhatsApp and other communication channels.
- Understand the lead's concerns, lifestyle, goals and basic health background through conversation.
- Respond clearly, professionally and empathetically without sounding scripted or overly sales-oriented.
- Explain nutrition, lifestyle and health concepts in easy language.
- Answer common questions related to weight, diabetes, PCOS, hypertension, fatty liver, metabolic health, nutrition and lifestyle.
- Identify genuine health concerns and guide the person towards the appropriate next step.
- Maintain consistent response quality and timely follow-ups.

2. Phone Call Support

- Occasionally speak with leads over the phone when a conversation requires more detailed clarification.
- Understand the person's primary concern and explain the next appropriate step.
- Handle basic nutrition and lifestyle queries confidently.
- Escalate complex clinical questions to the appropriate senior dietician/clinical team rather than attempting to answer beyond your scope.

3. Follow-ups & Lead Management

- Follow up with leads who have shown interest but have not yet taken the next step.
- Maintain accurate notes and lead status.
- Ensure no high-intent conversation is unnecessarily dropped.
- Coordinate with the sales and clinical team when required.

4. Content & Knowledge Support

- Stay updated on evidence-based nutrition and lifestyle medicine.
- Help identify frequently asked questions and common misconceptions appearing in DMs.

What We Are Looking For

Essential

- Bachelor's or Master's degree in Nutrition & Dietetics / Clinical Nutrition / Food & Nutrition.
- Strong written English and/or Hinglish communication.
- Excellent conversational skills.




- Ability to explain health and nutrition concepts in simple, understandable language.
- Good understanding of basic nutrition, lifestyle disorders and preventive health.
- Comfortable communicating with a large number of people through chat.
- Good judgement regarding what can and cannot be advised over DM.
- Ability to follow up consistently and maintain lead conversations.

Preferred

- 13 years of experience as a Dietician/Nutritionist.
- Experience handling patients, clients or health-related consultations.
- Experience with Instagram/WhatsApp DMs, lead qualification or customer communication.
- Knowledge of PCOS, diabetes, insulin resistance, hypertension, fatty liver and metabolic health.
- Comfortable speaking Hindi/Hinglish over phone calls.
- Experience working in a health-tech, wellness, nutrition or healthcare company.

Important Skills

- Communication: Ability to make complex health information easy to understand.
- Conversation: Ability to ask the right questions rather than immediately giving generic advice.
- Clinical judgement: Ability to recognise when a query requires senior clinical intervention.
- Empathy: Ability to understand the person's concern without being dismissive or judgemental.
- Sales awareness: Ability to identify genuine intent and guide a suitable lead towards the next step without aggressive selling.
- Attention to detail: Ability to understand and remember information shared during a conversation.

What This Role Is NOT

- This is not primarily a meal-plan creation role.
- This is not a high-volume clinical consultation role.
- This is not a hard-selling sales role.
- You will not be expected to independently diagnose medical conditions or prescribe treatment through DMs.
- Complex clinical cases will be escalated to the appropriate senior clinical team.

📌 Dietician - Lead Support (Noida)
🏢 Nuclei Wellness
📍 Noida