Job Responsibilities:

Key accountabilities & responsibilities

This role of a tour consultant / proposal writer fulfils the following responsibilities within the Organisation:

- To initiate and close booking of Accommodation, Transport, etc. as per the Itinerary and communicate on time (as per TAT) requisite information/ documents to the Client, Vendor and Service Delivery offices for smooth implementation of the tour.
- Re-negotiation of rates with the vendors to further increase file profitability.
- Leverage opportunities for upselling/ cross-selling whilst the guest is in destination to increase the file margins.
- Maintain all the reservations and booking data in Travel Assist, as per pre-defined TAT.
- To prepare vouchers and share the briefing sheet/TA document kit with the respective service delivery teams, as per pre-defined TAT and quality guidelines.
- Take regular updates from the Guide accompanying the guest on the progress of the tour and keep the seniors informed.
- Resolve or escalate, well within time, in case there are any specific points of concern/ incidents raised by the guest whist they are in destination. format and other ISO guidelines.




- Staying up to speed on the latest updates in Product & Content library; best practise trends in the market.
- Effective query management (response time, response quality) and hence drive proposal conversion rate.
- Seek to comprehend the expectation and scope of services required. Prepare and ask relevant questions to clarify specifications essential to developing a proposal in line with the client needs.
- Participate in Internal FAM trips, local trade shows (if applicable) to continuously enhance knowledge about the different destinations.
- Ensure timely delivery of high quality and innovative proposals.

Key Skills, Knowledge, Experience and Competencies required to fulfil role:

- Strong background of Proposal making; minimum experience of 2 years in creating itineraries.
- Good knowledge about the destination.
- Preference given to foreign language capability
- Preferably well-travelled with knowledge about the Product
- Excellent communication and collaboration skills, ability to manage multiple stakeholders.
- Creative bent of mind, capable of thinking in and out of the box.
- Strong orientation towards customer satisfaction.

📌 Tour Consultant/Tour Operations (Noida)
🏢 Le Passage to India
📍 Noida