Job Description

Role Summary-

The GCC Demand Management & Planning Lead is responsible for managing the complete process of identifying, approving, planning, and fulfilling business demands for SMBC Global Services (GCC) in India.

The role serves as the main point of contact between regional business teams and GCC teams, ensuring that requests for new roles, additional headcount, and business support services are properly documented, approved, and executed in line with the organization’s growth plans and governance standards.

The individual will work closely with business leaders, HR, Talent Acquisition, Finance, Risk, Compliance, and other functional teams to coordinate workforce planning, recruitment, approvals, and transition activities. The role also involves managing project timelines, tracking progress, resolving issues, maintaining governance documentation, and ensuring that new services are transitioned to the GCC smoothly and efficiently.

Key Responsibilities-

1. Demand Intake and Requirement Gathering

- Act as the main contact for regional teams requesting new roles or additional resources in the GCC.
- Understand the business need, required headcount, job responsibilities, and hiring priorities.
- Ensure all requests have the necessary information and business justification.
- Maintain a central tracker to monitor all incoming requests and their progress.

2. Demand Governance and Approvals

- Track each request through the required approval process.
- Ensure all necessary regional approvals and supporting documents are available before recruitment begins.
- Maintain proper records and evidence for audits and governance reviews.
- Follow up on pending approvals and escalate delays or missing documentation.

3. Job Description and Requisition Management





- Work with business stakeholders to prepare and improve job descriptions.
- Ensure job descriptions meet GCC requirements and organizational standards.
- Prepare job requisition forms based on approved job descriptions.
- Coordinate internal approvals so that recruitment can begin on time.

4. Recruitment Coordination and Tracking

- Monitor the recruitment progress of all approved positions.
- Work with HR and Talent Acquisition teams to track vacancies, interviews, and hiring status.
- Identify recruitment delays and coordinate with the relevant teams to resolve them.
- Participate in hiring discussions and recruitment review meetings.

5. Stakeholder Management and Communication

- Build solid working relationships with regional business teams and GCC stakeholders.
- Organize regular meetings to review demand, approvals, recruitment progress, and outstanding issues.
- Provide regular status updates to management and stakeholders.
- Identify risks, issues, and dependencies early and ensure appropriate follow-up.

6. Workforce Planning and Continuous Improvement

- Support workforce planning and GCC expansion across technology, operations, and corporate functions.
- Analyze demand trends and provide reports to help management make informed decisions.
- Improve demand management processes, governance standards, and reporting methods.




- Coordinate with Corporate Function leaders to support Third-Party Risk Management (TPRM) assessments.
- Collect and consolidate documents and evidence required for TPRM reviews.
- Track outstanding TPRM actions and ensure requests from regional and governance teams are addressed on time.

7. Cross-Functional Coordination

- Manage demand requests across HR, Treasury, Compliance, Risk Management, Data, Finance, Operations, and other corporate functions.
- Work with subject matter experts to understand the requirements of different roles and business areas.
- Ensure consistent processes, documentation, approvals, and recruitment practices across all functions.

8. Project Management and Reporting

- Manage the overall plan for demand-related initiatives, including timelines, milestones, deliverables, and dependencies.
- Lead coordination meetings, governance forums, and weekly status reviews.
- Work with multiple teams, including regional stakeholders, GCC, HR, Finance, Risk, Compliance, and Technology.
- Prepare weekly reports, dashboards, action trackers, risk logs, and decision records.
- Ensure activities are completed within agreed timelines and that stakeholders remain informed.

9. Transition Management and Operational Readiness

- Coordinate the complete transition process when a new role, function, or service moves to the GCC.
- Manage activities from initial demand approval and recruitment through knowledge transfer, operational readiness, stabilization, and final handover.
- Prepare transition plans, readiness checklists, timelines, and dependency trackers.
- Identify potential transition risks and resolve gaps before they affect delivery.
- Ensure the GCC is ready to take ownership of new services and operate them effectively.

📌 GCC Demand Management & Planning (India)
🏢 Saaki Argus And Averil Consulting
📍 India