Key responsibilities for the role

- Ensure enterprise business applications remain secure, reliable, available, and aligned with business needs.

- Deliver scalable application solutions that meet documented business requirements and acceptance criteria.

- Configure and administer Salesforce platforms to support sales, service, and operational processes.

- Support and enhance Quote-to-Cash processes across Salesforce Revenue Cloud and ERP platforms.

- Produce thorough technical analysis, solution designs, and implementation documentation.

- Translate user stories and business requirements into effective technical solutions.

- Collaborate effectively with Business Process Specialists, Business Analysts, Quality Assurance, and fellow technical team members.

- Promote secure solution design and compliance with organizational security standards.

- Ensure implemented solutions are maintainable, supportable, and aligned with platform best practices.

- Manage application releases using Azure Dev Ops, source control, and established deployment practices.

- Resolve application, integration, and deployment issues within agreed service levels.

- Adhere to branching, pull request, code review, and release governance standards.

- Support business continuity through proactive monitoring, issue prevention, and knowledge sharing.

Qualifications and experience

- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related discipline.

- 5+ years of experience administering, configuring, and supporting enterprise business applications in a complex business environment.





- 5+ years of Salesforce administration, configuration, and development experience, including Revenue Cloud, Service Cloud, Field Service, and Experience Cloud.

- Experience supporting up-to-date ERP platforms and integrating business processes across CRM, ERP, and related enterprise applications.

- Experience configuring and administering SaaS platforms including Docu Sign, Avalara, Jotform, Survey Vista, Freshservice, or similar solutions.

- Strong knowledge of Azure Dev Ops, source control, Agile delivery methodologies, and enterprise application security principles.

- Salesforce certifications such as Administrator, Platform App Builder, Platform Developer I, Revenue Cloud, or CPQ Specialist.

- Microsoft Azure, Azure Dev Ops, Mule Soft, ERP platform, ITSM, or related enterprise application certifications.

- Agile/Scrum exposure or certification (CSM, Scrum Foundations)

Join a Crew that CaresBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

📌 Senior Business Applications Specialist (India)
🏢 Coates Group
📍 India