We're Hiring: Inside Sales & Customer Relationship Executive – Wizzowl Jewellery

Company: Wizzowl Jewellery
Location: Chennai, Tamil Nadu
Job Type: Full time
Experience: 1–3 years
Salary: ₹15,000–₹25,000 per month + performance-based incentives
Industry: D2C E-commerce | Silver Jewellery | Fashion & Lifestyle

About Wizzowl

Wizzowl is a contemporary silver jewellery brand focused on making silver jewellery a part of everyday life. Our product range includes silver nose pins, nose rings, earrings, ear cuffs, toe rings, chains and other everyday jewellery.

We sell through our online store and digital channels, and we are building a stronger customer relationship and repeat-purchase system.

We are looking for a proactive, sales-oriented professional who can convert customer enquiries into orders, build long-term customer relationships, and help grow revenue.

Role Overview

You will be responsible for managing customer enquiries, following up with interested buyers, converting potential customers into paying customers, and driving repeat purchases through WhatsApp and other customer communication channels.

This role is ideal for someone who enjoys speaking with customers, understands online shopping behaviour, and is motivated by sales targets and incentives.

Key Responsibilities

1. Lead Conversion & Sales

- Respond to customer enquiries from WhatsApp, Instagram and other assigned channels.
- Follow up with interested customers and help them complete their purchases.
- Assist customers with product selection, sizing, pricing, product details and purchase-related questions.
- Follow up on abandoned carts and incomplete purchases wherever customer contact and consent permit.
- Identify opportunities to increase order value through relevant product recommendations and offers.

2. WhatsApp CRM & Customer Retention





- Maintain an organised database of enquiries, leads, customers and follow-up status.
- Re-engage interested customers who have not purchased.
- Encourage repeat purchases from existing customers through personalised, relevant communication.
- Execute approved promotional campaigns, new-launch announcements and customer offers.
- Build customer loyalty and encourage referrals.

3. Sales Tracking & Reporting

- Maintain daily records of enquiries, follow-ups, orders and conversions.
- Track lead-to-order conversion rates, follow-up effectiveness and revenue generated.
- Submit daily and weekly sales reports.
- Identify recurring customer objections and share feedback with the marketing and management teams.
- Ensure every active lead has a clear next action and follow-up date.

4. Coordination

- Coordinate with the fulfilment and customer support teams regarding order status, returns, exchanges and delivery concerns.
- Work with the marketing team to understand current campaigns, product launches and promotional offers.
- Maintain accurate customer records and follow approved communication and data-privacy practices.

Requirements

- 1–3 years of experience in inside sales, telesales, e-commerce sales, CRM or customer relationship management.
- Good spoken and written English; Tamil and Hindi are an advantage.
- Comfortable communicating with customers over WhatsApp, phone calls and social media.
- Basic knowledge of Excel or Google Sheets.
- Strong follow-up discipline,



persuasion skills and a customer-first attitude.
- Comfortable working with daily and monthly sales targets.
- Ability to learn product details and recommend suitable jewellery confidently.

Experience with Shopify, WhatsApp Business, CRM tools or online jewellery/fashion brands will be an advantage.

Performance Expectations

The selected candidate will be measured on:

- Number of qualified enquiries followed up.
- Lead-to-order conversion rate.
- Revenue generated through assigned sales channels.
- Repeat purchases and reactivation of existing customers.
- Follow-up completion, CRM accuracy and customer experience.

Targets will be set after reviewing the existing enquiry volume, sales baseline and available customer database.

Compensation & Growth

- Monthly salary based on experience and capability.
- Performance-linked incentives against clearly defined sales targets.
- Opportunity to grow into a Senior Inside Sales Executive, CRM Lead or Sales Team Lead role as the business expands.

How to Apply

Please share your resume along with the following details:

- Current salary and expected salary.
- Notice period.
- Previous experience in sales or e-commerce.
- An example of a sales target you have achieved, if applicable.

We are looking for someone who can turn conversations into customers and customers into long-term brand advocates.

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

- 1. Have you handled sales targets before?

Yes, and achieved targets

Yes, but targets were inconsistent

No prior target-based experience

2. Which channels have you worked with?

WhatsApp and phone sales

E-commerce or CRM platforms

Retail / showroom sales

Customer support only

Language:

- Hindi (Required)

Willingness to travel:

- 50% (Required)

Work Location: In person

📌 Inside sales and CRM executive (Egmore)
🏢 Wizzowl
📍 Egmore