Tnnd-Out is a fast-growing fashion brand focused on creating bold, distinctive pieces for the contemporary wardrobe. We are looking for a highly organised Operations & Customer Care Coordinator to join our team and support the daily functioning of our e-commerce and fulfilment processes.
This role requires someone who is detail-oriented, proactive, and comfortable managing multiple tasks in a fast-paced environment.
Key Responsibilities
- Review and verify daily orders, ensuring correct details and tagging.
- Coordinate with production, packaging, and logistics partners to ensure smooth order processing.
- Maintain daily dispatch and miscellaneous tracking sheets.
- Monitor shipments from dispatch to delivery and resolve any delivery issues.
- Update and maintain inventory levels across the system.
- Assist in responding to order-related customer queries via email and other channels.
- Support preparation of sales and stock performance summaries.
- Assist with product launches, including backend setup and coordination.
Skills & Requirements
- Strong written communication skills.
- Good problem-solving ability and initiative.
- Highly organised with strong attention to detail.
- Comfortable using Shopify, Google Sheets, and Email.
- Ability to handle multiple orders and customer queries simultaneously.
- Customer-first mindset with the ability to remain calm and composed in fast-paced situations.
Preferred
- 1–2 years of experience in operations, e-commerce, or customer support (freshers with strong organisational skills are welcome to apply).
Why Join Us
- Work closely with a growing fashion startup.
- Hands-on experience in e-commerce operations and brand management.
- Chance to grow with the brand and take ownership of key processes.
Location: New Delhi
Job Type: Full-time | Hybrid
Pay: ₹24,000.00 - ₹27,000.00 per month
Ability to commute/relocate:
- Shahpur Jat, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Operations management: 2 years (Preferred)
Work Location: Hybrid remote in Shahpur Jat, Delhi, Delhi