JOB DESCRIPTIONGuest Relations Executive

Company: 1212 Glass / Naresh Glass House
Department: Customer Relations & Administration
Job Location: Chandigarh / Mohali
Employment Type: Full-Time
Reporting To: General Manager / Business Head

1. Job Purpose

The Guest Relations Executive will be responsible for creating a welcoming, professional and premium experience for all visitors, walk-in customers, business associates, vendors and guests visiting the company's showroom or office.

The role involves greeting and assisting visitors, managing enquiries, coordinating appointments, maintaining visitor records, supporting the sales team and ensuring that every guest receives prompt and courteous attention.

2. Key Responsibilities

A. Guest Reception & Hospitality

- Welcome all visitors, customers, business associates and guests in a warm and professional manner.
- Ensure visitors are attended to promptly and directed to the appropriate person or department.
- Maintain a professional and presentable reception area.
- Coordinate refreshments and hospitality arrangements for guests and business meetings.
- Ensure the showroom and reception areas remain clean, organised and presentable.
- Handle visitor queries politely and professionally.

B. Customer Enquiry Management

- Attend incoming telephone calls, walk-in enquiries and WhatsApp messages as assigned.
- Understand the purpose of each visitor's visit and connect them with the relevant salesperson or department.
- Record customer details and the nature of enquiries accurately.
- Ensure no customer or prospective client leaves without receiving appropriate assistance.
- Follow up on assigned enquiries and coordinate with the sales team for timely responses.
- Maintain a professional attitude while handling complaints, feedback or dissatisfied visitors.

C. Appointment & Meeting Coordination

- Schedule and manage appointments with customers, architects, interior designers, vendors and business associates.
- Inform the relevant team members about scheduled and walk-in meetings.
- Maintain appointment calendars and visitor registers.




- Coordinate meeting room arrangements and ensure the required staff are available.
- Inform visitors of any delays and manage waiting times professionally.

D. Customer Experience & Relationship Management

- Ensure every visitor experiences the company's professional standards and brand values.
- Maintain courteous communication and build positive relationships with regular customers.
- Collect customer feedback and communicate suggestions or complaints to management.
- Coordinate with the sales team to ensure visitors receive timely quotations, product information and assistance.
- Maintain confidentiality regarding customer information and company matters.

E. Administrative Support

- Maintain visitor records, appointment registers and customer enquiry logs.
- Assist with basic documentation, data entry and daily reports.
- Monitor reception stationery and hospitality supplies.
- Coordinate incoming and outgoing correspondence where required.
- Perform other customer-service and administrative duties assigned by management.

3. Key Performance Indicators (KPIs)

Performance will be evaluated on:

- Guest satisfaction and quality of customer interaction.
- Timely greeting and assistance for visitors.
- Accuracy of visitor and enquiry records.
- Appointment scheduling and coordination.
- Response time for calls and assigned enquiries.
- Follow-up completion and enquiry handover to the sales team.
- Reception and showroom presentation standards.
- Professionalism, punctuality and adherence to company policies.

4. Qualifications & Experience

- Graduate in any discipline; hospitality, business administration or communication qualifications are preferred.




- 1–3 years of experience in guest relations, front office, hospitality, reception or customer service preferred.
- Freshers with excellent communication and interpersonal skills may be considered.
- Good spoken English and Hindi; Punjabi is an advantage.
- Basic knowledge of MS Office, Excel, email, telephone handling and WhatsApp.
- Strong organisational skills and the ability to manage multiple visitors and tasks.

5. Required Skills & Personal Attributes

- Pleasant, professional and welcoming personality.
- Excellent verbal communication and interpersonal skills.
- Strong customer-service orientation.
- Well-groomed and professionally presented.
- Patient, polite and composed under pressure.
- Good listening, coordination and problem-solving skills.
- Punctual, disciplined and detail-oriented.
- Ability to maintain confidentiality and represent the company's brand professionally.

6. Authority & Role Boundaries

- May coordinate visitor appointments and routine hospitality arrangements independently.
- Must route technical, pricing and commercial enquiries to the authorised team.
- Must not commit to discounts, credit terms, delivery dates or contractual conditions without approval.
- Must escalate reliable complaints, security concerns and sensitive matters to the reporting manager.

7. Compensation & Benefits

- Fixed monthly salary based on experience and suitability.
- Performance review as per company policy.
- Opportunities for career development in customer relations, administration and showroom operations.

8. Expected Outcome

The Guest Relations Executive will ensure that every visitor receives a professional welcome, enquiries are directed to the correct team, appointments run smoothly and the company's showroom and office consistently reflect a premium and customer-focused brand image.

How to Apply: Interested candidates may share their resume, relevant experience and current or expected salary. (phone hidden)

Pay: ₹8,900.00 - ₹32,000.00 per month

Work Location: In person

📌 Guest Relation Executive (Village Hallomajra)
🏢 Naresh Glass House
📍 Village Hallomajra