Client Relationship & Success Manager

Company: Manvian Group
Location: Avadi, Chennai
Job Type: Full-Time
Work Mode: Onsite
Experience: Experienced Candidates Only
Salary: ₹25,000 – ₹50,000 per month, based on experience and skills

Job Summary

Manvian Group is looking for an experienced and proactive Client Relationship & Success Manager to build strong client relationships, improve client satisfaction, manage accounts, and support business growth.

The ideal candidate should have proven experience in client relationship management, customer success, account management, client servicing, or business development. The candidate must possess excellent communication, negotiation, problem-solving, and relationship management skills, with the ability to understand client requirements and ensure long-term business partnerships.

Key ResponsibilitiesClient Relationship Management

- Build and maintain strong, long-term relationships with existing and prospective clients.
- Act as the primary point of contact for assigned client accounts.
- Understand client requirements, business objectives, expectations, and challenges.
- Conduct regular client follow-ups and meetings to maintain engagement and satisfaction.
- Address client queries, concerns, and escalations professionally and promptly.
- Maintain consistent communication with clients and ensure a positive service experience.
- Identify opportunities to strengthen client relationships and improve retention.

Client Success & Account Management

- Ensure clients receive timely support and satisfactory service delivery.
- Monitor client expectations, project progress, deliverables, and commitments.
- Coordinate with internal teams to resolve issues and ensure smooth execution.
- Proactively identify potential client concerns and implement suitable solutions.
- Collect client feedback and recommend improvements to service quality.
- Monitor client satisfaction, retention, and account performance.
- Support client onboarding and ensure a smooth transition from initial engagement to ongoing service.

Business Growth & Revenue Opportunities

- Identify opportunities for account expansion, repeat business,



and additional services.
- Build client trust to encourage long-term partnerships and referrals.
- Support business development activities through relationship building and account growth.
- Participate in client presentations, business reviews, and negotiations.
- Collaborate with the sales team to identify new opportunities within existing accounts.
- Support client renewals and commercial discussions where applicable.

Coordination & Reporting

- Maintain accurate client records, account details, meeting notes, and follow-up trackers.
- Prepare regular reports on client satisfaction, account status, pending issues, and business opportunities.
- Coordinate with internal departments to ensure timely completion of client requirements.
- Track commitments, deadlines, action items, and service delivery updates.
- Escalate critical issues to management when necessary.
- Maintain professional documentation and communication throughout the client lifecycle.

Required Qualifications

- Any Bachelor's Degree.
- Relevant professional experience is mandatory; freshers are not eligible.
- Prior experience in Client Relationship Management, Customer Success, Account Management, Client Servicing, or Business Development is required.
- Experience managing client accounts, handling escalations, and maintaining business relationships is preferred.
- Candidates with experience in recruitment, consulting, staffing, education, IT services, or other B2B service industries will have an advantage.
- Proven ability to manage client expectations and coordinate with multiple stakeholders.

Skills Required

- Excellent verbal and written communication skills in English.
- Strong client relationship-building and interpersonal skills.




- Customer service and client satisfaction management.
- Negotiation, persuasion, and conflict-resolution skills.
- Strong problem-solving and decision-making abilities.
- Account management and business development skills.
- Professional email writing and presentation skills.
- Proficiency in MS Office, Google Workspace, spreadsheets, and CRM tools.
- Ability to manage multiple client accounts and priorities.
- Strong follow-up, coordination, and organizational skills.

Compensation

- Salary: ₹25,000 – ₹50,000 per month, depending on experience, skills, and interview performance.
- Additional performance-based incentives may be offered as per company policy.

Working Hours

- Monday to Saturday
- 9:00 AM to 6:00 PM

Key Performance Indicators (KPIs)

- Client satisfaction and retention.
- Strength of client relationships and engagement.
- Timely resolution of client issues and escalations.
- Quality and timeliness of service delivery.
- Client renewal and repeat-business opportunities.
- Account growth and revenue contribution.
- Accuracy of client records and reporting.
- Achievement of assigned client management objectives.

Preferred Candidate Profile

- Experienced professional with a strong client-first mindset.
- Confident in managing client conversations, meetings, and escalations.
- Able to build trust and maintain long-term professional relationships.
- Proactive in identifying client needs and resolving issues.
- Comfortable coordinating with internal teams and senior stakeholders.
- Results-oriented, accountable, and professionally presented.
- Capable of balancing client satisfaction with business objectives.

Benefits

- Competitive salary based on experience and skills.
- Opportunity to manage client relationships and business accounts.
- Career development and career growth opportunities.
- Exposure to multiple industries and business functions.
- Collaborative and professional work environment.

Email: [email protected]
Contact: +91-XXXXXXXXXX

Work Location: In person – Avadi, Chennai

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Client Relationship Manager (Avadi)
🏢 Manvian
📍 Avadi