Company: CGH Earth Experience Hotels
Location: Dasada, Gujarat
Designation: Manager - Housekeeping
Department: Housekeeping
Reporting To: General Manager
Industry: Hospitality

Role Overview

We are looking for an experienced, strategic, and environmentally conscious Manager - Housekeeping to lead the housekeeping department and ensure exceptional standards of cleanliness, presentation, guest comfort, and operational efficiency. The role involves overseeing departmental operations, financial performance, procurement, human resources, and service quality while aligning all activities with the resort’s objectives and the CGH Earth philosophy.

The successful candidate will be responsible for developing strategic plans, managing departmental profitability, driving sustainable practices, developing talent, and delivering authentic and memorable guest experiences. The role also requires close collaboration with the General Manager and other departmental heads to strengthen the resort’s reputation, optimize resources, and promote responsible hospitality.

Key Responsibilities1. Strategic Planning & Operational Management

- Develop and implement the long-term strategic vision, comprehensive business plans, and annual objectives for the housekeeping department in alignment with the resort’s overall goals and CGH Earth philosophy.
- Oversee all aspects of housekeeping operations, ensuring exceptional standards of cleanliness, presentation, hygiene, and guest comfort across guest rooms, public areas, and back-of-house facilities.
- Establish, enforce, and continuously improve service quality standards to deliver authentic, distinctive, and memorable guest experiences.
- Monitor departmental performance, identify operational improvement opportunities, and implement corrective actions to ensure efficiency and service excellence.
- Report regularly to the General Manager on departmental performance, operational challenges, and strategic initiatives.

2. Financial Management & Budgetary Control

- Assume full profit and loss responsibility for the housekeeping department, establishing financial targets and monitoring performance against approved budgets.
- Prepare and manage departmental operating budgets, control expenditure, and implement corrective measures to optimize profitability.
- Identify opportunities to reduce costs, improve productivity, and optimize resource utilization without compromising service quality.
- Plan and manage the departmental capital expenditure budget, recommending major renovations, equipment upgrades, and asset replacements.
- Analyze departmental costs and market trends to support informed decisions regarding procurement, operational investments, and resource allocation.

3. Sustainability & Environmental Management

- Integrate environmentally responsible practices into housekeeping operations, emphasizing waste segregation, chemical reduction, plastic-free amenities, and sustainable laundry practices.
- Promote the use of eco-friendly cleaning agents, sustainable materials,



and environmentally conscious guest amenities in line with CGH Earth’s sustainability commitments.
- Implement environmentally responsible pest control and housekeeping procedures appropriate to the resort’s natural surroundings and proximity to a wildlife sanctuary.
- Drive energy and water conservation initiatives across cleaning, laundering, and daily operational activities.
- Lead sustainability initiatives, community partnerships, and responsible tourism practices that support environmental conservation and strengthen the resort’s local presence.

4. Team Leadership, Talent Management & Development

- Lead, supervise, and develop housekeeping staff, room attendants, laundry personnel, and departmental supervisors to maintain high standards of service and operational performance.
- Make decisions regarding recruitment, promotions, performance management, and terminations in accordance with organizational policies and procedures.
- Establish training and development programmes covering housekeeping standards, customer service, safety, sustainability, and operational efficiency.
- Personally mentor high-potential employees and prepare them for future leadership roles within the resort and the wider organization.
- Foster a supportive and collaborative work environment that attracts, retains, and motivates talented employees.
- Promote a culture of excellence, continuous learning, accountability, and genuine care for guests and colleagues.

5. Procurement, Inventory & Vendor Management

- Work closely with the Purchase Department to negotiate, finalize, and manage contracts with suppliers and vendors for linen, uniforms, cleaning agents, equipment, and guest amenities.
- Lead the selection and design of linen, uniforms, and guest amenities, ensuring they reflect the brand’s aesthetic, quality standards, sustainability objectives, and cost considerations.
- Establish effective inventory control systems for linen, guest supplies, cleaning chemicals, toiletries, and housekeeping equipment.
- Monitor stock levels, consumption patterns, linen turnover, losses, damages, and replacement requirements to minimize wastage and control costs.
- Evaluate suppliers based on quality, durability, pricing, sustainability, and service delivery.
- Maintain accurate records of procurement, departmental expenses, inventory movements, and chemical consumption.

6. Guest Experience & Service Quality

- Ensure consistently high standards of cleanliness, room presentation, linen quality, and guest amenities throughout the property.
- Conduct regular inspections and audits of guest accommodation, public areas, linen condition, guest supplies, and restrooms.
- Ensure timely room readiness and efficient turnaround for guest check-ins without compromising quality standards.




- Coordinate with Front Office and Maintenance teams to address guest requests, resolve maintenance concerns, and maintain the overall appearance of the property.
- Monitor guest feedback and service quality indicators to identify improvement opportunities and enhance guest satisfaction.
- Introduce innovative housekeeping practices that differentiate the resort and create authentic, comfortable, and memorable guest experiences.

7. Compliance, Health, Safety & Risk Management

- Ensure full compliance with applicable legal, health, safety, hygiene, sanitation, and environmental regulations.
- Establish and monitor secure procedures for handling cleaning agents, operating equipment, managing laundry, and maintaining housekeeping facilities.
- Ensure all team members follow appropriate safety guidelines, ergonomic practices, and chemical-handling procedures.
- Conduct regular inspections and risk assessments to identify potential hazards and implement corrective actions.
- Maintain effective procedures to protect guests, employees, property assets, and the business from operational and environmental risks.

8. Wellness, Community Engagement & Brand Representation

- Integrate wellness principles into housekeeping operations, including the selection of cleaning agents, indoor environmental quality, linen standards, and the design of comfortable sleep experiences.
- Drive community engagement initiatives and strategic partnerships that support local development, environmental protection, and responsible tourism.
- Represent the resort at relevant hospitality events, professional forums, and approved media interactions related to service excellence and sustainability.
- Build professional networks and support initiatives that enhance the property’s reputation and strengthen the CGH Earth brand identity.
- Ensure housekeeping practices reflect the organization’s commitment to authenticity, environmental responsibility, and guest well-being.

9. Resort Leadership & Continuous Improvement

- Act as a key member of the resort’s leadership team, contributing to strategic discussions, business planning, brand development, and long-term organizational success.
- Collaborate with other departmental heads to improve operational coordination, service delivery, cost efficiency, and overall guest satisfaction.
- Evaluate emerging hospitality trends, technologies, and best practices to identify opportunities for innovation and continuous improvement.
- Establish performance measures to monitor service quality, departmental expenditure, operational efficiency, employee development, and sustainability outcomes.
- Recommend improvements to facilities, equipment, operating procedures, and service standards to maintain the property’s competitive position and reputation.

Qualification:

Diploma or Bachelor’s Degree in Hotel Management, Hospitality Management or a closely related discipline.

Benefits:

- Travel Allowance
- Medical Insurance
- Accomodation
- Paid time off

Pay: ₹50,000.00 - ₹60,000.00 per month

Language:

- Hindi (Required)

Work Location: In person

📌 Housekeeping Manager (Dasada)
🏢 CGH Earth
📍 Dasada