Customer Care Executive

Job Responsibilities:

- Handle customer queries, complaints, and service requests through calls, WhatsApp, email, and other communication channels.
- Provide accurate information regarding products, orders, warranty, service, and replacement requests.
- Understand customer concerns and provide appropriate solutions within the defined timelines.
- Coordinate with the sales, service, logistics, and internal teams to resolve customer issues effectively.
- Follow up on pending complaints, service requests, replacements, and deliveries until closure.
- Maintain proper records of customer interactions, complaints, and resolutions.
- Ensure a qualified, courteous, and customer-focused approach in every interaction.
- Escalate critical or unresolved issues to the concerned department/management.
- Conduct regular follow-ups to ensure customer satisfaction.
- Prepare basic reports related to customer complaints, service status, and pending cases.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (Shakurpur)
🏢 Fabiano Appliances
📍 Shakurpur