Job Description: Customer Support Executive

Company: 4 CERA Global Private Limited
Location: Sector 63, Noida, Uttar Pradesh
Website: www.4ceraglobal.com
Job Type: Full-Time

About 4 CERA Global

4 CERA Global is a digital-first jewellery and e-commerce company offering gold, diamond, and silver jewellery, along with gold and silver coins. We focus on providing customers with a seamless online shopping experience, reliable support, and efficient transaction management.

Job Overview

We are looking for a customer-orientated and proactive customer support executive to handle customer queries, resolve issues, and ensure a smooth customer experience across our website, mobile platforms, WhatsApp, email, and other communication channels.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, email, and other support channels.
- Assist customers with account registration, KYC verification, and account-related issues.
- Track and resolve queries related to orders, payments, UPI transactions, refunds, and payouts.
- Provide guidance on buy/sell transactions, digital wallets, and other platform-related services.
- Follow up on pending transactions, incomplete KYC, refunds, and unresolved customer complaints.
- Maintain accurate records of customer interactions using CRM tools and internal systems.
- Coordinate with internal teams to resolve customer issues promptly.
- Ensure qualified, polite, and timely communication with customers.




- Help improve customer satisfaction by identifying recurring issues and providing appropriate solutions.

Required Skills & Qualifications

- Minimum 2 years of experience in customer support, customer service, or a related role is preferred.
- Good verbal and written communication skills in Hindi and English.
- Basic knowledge of MS Office, CRM tools, WhatsApp, and email communication.
- Comfortable using websites, mobile applications, and digital platforms.
- Strong problem-solving skills with a customer-first attitude.
- Ability to manage multiple queries and follow up until resolution.
- Attention to detail and the ability to maintain accurate records.

Preferred Qualifications

- Experience in e-commerce, jewellery, fintech, digital payments, or online customer service.
- Familiarity with KYC processes, UPI payments, refunds, payouts, digital wallets, and buy/sell transactions.
- Ability to handle customer complaints professionally and work collaboratively with internal teams.

What We’re Looking For

A responsible, patient, and solution-oriented professional who can communicate effectively, manage customer concerns, and contribute to building a positive customer experience at 4 CERA Global.

Apply Now

Interested candidates can share their updated resume with the hiring team.

Company Address:
D-216, Sector 63, Noida, Uttar Pradesh – 201301

Website: https://4ceraglobal.com/

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Noida)
🏢 4 C Era Global
📍 Noida