Service Advisor – Chetak Electric Scooter Service Center

1. Customer Reception & Interaction

- Welcome customers professionally and understand their concerns.
- Create a positive customer experience from vehicle reception to delivery.
- Listen carefully to customer complaints and record them accurately.
- Explain the service process, estimated time, and expected charges.

2. Job Card & Vehicle Inspection

- Prepare accurate job cards for every vehicle received.
- Record customer complaints, vehicle condition, battery/charging concerns and accessories.
- Conduct a basic vehicle walk-around inspection and document existing damages.
- Ensure customer authorization before starting chargeable work.

3. EV-Specific Service Coordination

- Understand basic Chetak EV systems such as battery, charger, charging port, motor, controller and electrical components.
- Identify symptoms and communicate technical concerns clearly to technicians.
- Ensure technicians follow prescribed EV safety and service procedures.
- Escalate high-voltage/electrical issues to the appropriate technical personnel.

4. Technician Coordination

- Assign jobs to technicians based on skill and workload.
- Explain customer complaints clearly to the technician.
- Monitor job progress and avoid unnecessary delays.
- Follow up on pending jobs, parts requirements and technical issues.

5. Service Estimate & Approval

- Prepare service estimates based on inspection and required work.
- Explain parts, labour and other applicable charges to customers.
- Obtain customer approval before carrying out additional chargeable work.




- Keep customers informed if the estimate or delivery time changes.

6. Spare Parts & Warranty Coordination

- Coordinate with the Parts In-charge for required parts.
- Check parts availability before committing delivery timelines.
- Identify and process warranty-related cases according to company procedures.
- Ensure warranty documentation and supporting details are complete.

7. Quality Control & FTR

- Ensure all customer complaints mentioned on the job card are addressed.
- Conduct a final quality check before delivery.
- Verify that the vehicle is clean and ready for delivery.
- Focus on First Time Right (FTR) service and minimize repeat complaints.

8. Vehicle Delivery

- Explain the work carried out to the customer.
- Explain replaced parts, service charges and warranty-related information.
- Ensure the invoice is properly explained before payment/delivery.
- Hand over the vehicle only after completing all delivery formalities.

9. Customer Follow-up

- Follow up with customers after service when required.
- Handle complaints professionally and escalate unresolved issues.
- Coordinate with the Service Manager for difficult or escalated customers.
- Work toward improving customer satisfaction and NPS.

10. Daily MIS & Reporting

- Maintain daily service booking, vehicle reception and delivery records.
- Track pending vehicles and delayed jobs.
- Monitor repeat complaints, warranty cases and customer complaints.
- Maintain service advisor performance and productivity reports.
- Ensure all required reports are submitted on time.

Pay: Up to ₹14,000.00 per month

Work Location: In person

📌 Service Advisor (Neyyattinkara)
🏢 PIONEER MOTORS
📍 Neyyattinkara