- Make and receive calls from customers/patients.
- Handle enquiries and provide information about the company’s services.
- Follow up with leads and interested customers.
- Explain services clearly and assist customers with their queries.
- Schedule appointments and coordinate with the concerned department.
- Maintain daily records of calls, leads, follow-ups, and conversions.
- Convert enquiries into appointments/visits.
- Achieve assigned daily and monthly targets.
- Maintain skilled and polite communication with customers.