Job Overview: As a Team Member, you’ll be the face of our café, delivering outstanding service and ensuring every cup is served to perfection. From crafting exceptional coffee to maintaining a welcoming atmosphere, your role is essential in creating an experience that keeps customers coming back. You’ll work closely with your team, support shift leaders, and ensure smooth operations throughout the day.

Key Responsibilities:

1. Customer Service Excellence: o Greet every customer with a smile and a positive attitude, making them feel welcome and valued. o Assist customers in making beverage and food selections, providing recommendations when needed. o Prepare high-quality coffee beverages and ensure orders are served accurately and promptly. o Address customer inquiries or concerns with professionalism and a solution-oriented mindset.

2. Café Operations: o Support opening and closing procedures as per the café’s operational standards. o Maintain cleanliness and organization of the café, including seating areas, counters, and kitchen spaces. o Restock supplies and ingredients as needed to ensure availability and minimize wait times. o Follow standard operating procedures for food safety, hygiene, and cleanliness.

3. Team Collaboration: o Work closely with the Shift Manager and other team members to maintain a smooth workflow. Page 2 of 2 o Actively participate in team meetings, sharing feedback and ideas to enhance the café’s operations. o Assist with training and onboarding new team members as needed.

4. Product Quality Control:



o Follow recipes and preparation standards to maintain consistency in quality. o Monitor food and beverage presentation, ensuring each order meets our high standards. o Report any equipment issues or product shortages to the Shift Manager promptly.

5. Cash Handling & POS Operations: o Accurately handle cash, credit, and mobile transactions using the POS system. o Ensure proper cash management and report any discrepancies immediately.

6. Maintain a Safe & Positive Setting: o Adhere to health and safety standards to maintain a clean and safe workspace. o Promote a positive, fun, and engaging environment for both customers and fellow team members.

Key Qualifications:

Prior experience in the coffee or F&B; industry is preferred but not required. Excellent communication skills and a customer-focused mindset.

Ability to work in a fast-paced environment while maintaining a positive attitude. Robust teamwork skills and a willingness to jump in and support as needed.

Flexibility to work a variety of shifts, including weekends and holidays.

Preferred Skills: Knowledge of coffee preparation and a passion for creating the perfect cup.

Basic understanding of POS systems and cash handling. Experience working in a team-oriented environment.

Strong multitasking abilities and a proactive approach to problem-solving. Work Schedule: Full-time & Hourly shift work, including evenings, weekends, and holidays. Flexibility and reliability are key—we’re all about supporting each other to deliver the best experience!

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Crew Member (Chembur)
🏢 Nikhil Nandi & Associates
📍 Chembur