Key Responsibilities:
Talk to customers through calls, WhatsApp, chat, email, and social media. Help customers choose the right products based on their needs.
Take and manage orders – confirm availability, follow up on payments, and update delivery status.
Solve customer issues quickly and politely (like size confusion, delivery delay, payment, etc.). Follow up with customers after purchase to ensure satisfaction and encourage repeat buying.
Keep records of customer details, feedback, and complaints.
Coordinate with warehouse and delivery partners for smooth order dispatch and delivery. Share offers, discounts, and recent arrivals with customers to increase sales.