Job Description: Telesales Team Leader

Company: TruckMitr Corporate Services Pvt. Ltd. Department: Telesales & Revenue Experience: Minimum 5 Years Team Size: Up to 20 Telesales Executives Job Location: Noida, Sector 65, Uttar Pradesh Employment Type: Full-Time | On-site

About TruckMitr

TruckMitr is a technology-driven platform transforming India's trucking and logistics ecosystem. We connect drivers, transporters, fleet owners, and other stakeholders through digital solutions that simplify driver hiring, verification, and logistics-related services.

We are looking for an experienced, mature, and target-driven Telesales Team Leader who can lead a team of up to 20 telesales executives, drive revenue growth, improve conversions, and take complete ownership of the team's performance against business targets.

Key Responsibilities

1. Team Leadership & Revenue Ownership

Lead, manage, and motivate a team of up to 20 telesales executives to achieve and exceed monthly revenue targets.

Take end-to-end ownership of the telesales department's revenue, productivity, and performance.

Be the single point of accountability for achieving company-assigned telesales targets.

Translate business goals into daily, weekly, and monthly targets for individual team members.

Develop actionable strategies to improve sales performance, conversion rates, and revenue per agent.

Proactively identify performance gaps and implement corrective actions.

2. Hands-on Sales & Deal Closure

Be an effective telesales professional who can personally handle important prospects and close challenging deals.

Step in when team members struggle to convert prospects, understand objections, or close sales.

Demonstrate effective sales pitches, objection handling, negotiation, and closing techniques.

Coach team members through live call support, call reviews, and practical demonstrations.

Support high-value prospects and critical sales opportunities whenever required.

3. Calling Metrics & Performance Monitoring

Understand and monitor key telesales performance metrics, including:

o

Daily calls and connected calls per agent.

o

Average Call Duration / Average Handling Time (ACD/AHT).

o

Lead-to-call and call-to-conversion ratios.

o

Follow-up efficiency and lead conversion rate.

o

Revenue per agent and overall team revenue.

o

Target achievement, productivity, and agent-wise performance.

Analyse calling reports, CRM dashboards,



and performance data to identify bottlenecks.

Ensure that calling activity translates into meaningful customer conversations, conversions, and revenue.

4. Discipline, Productivity & Team Management

Maintain strict discipline, punctuality, attendance, calling schedules, and CRM reporting.

Ensure agents follow the prescribed calling process, scripts, lead allocation rules, and follow-up timelines.

Conduct daily team briefings, performance reviews, and regular coaching sessions.

Set clear expectations and hold team members accountable for their assigned targets.

Address underperformance through structured improvement plans, coaching, and appropriate escalation.

Build a competitive, motivated, and performance-oriented team culture.

5. Incentives, Targets & Performance Accountability

Understand and implement the company's sales targets, incentive structures, and performance policies.

Explain targets, incentive eligibility, and applicable performance-related penalties or consequences clearly to the team.

Monitor incentive eligibility and ensure performance calculations are supported by accurate data.

Identify high performers and develop strategies to improve the productivity of low-performing agents.

Submit accurate daily, weekly, and monthly performance reports to management.

6. Process Improvement & Coordination

Work closely with management, marketing, CRM, and operations teams to improve lead quality and conversion rates.

Identify recurring customer objections and recommend improvements in sales pitches, pricing communication, and follow-up strategies.

Ensure proper use of CRM and calling systems for lead tracking, follow-ups, and revenue reporting.

Recruit, onboard, train, and develop telesales executives in coordination with HR, as required.

Recommend process improvements to make the telesales function more efficient, scalable, and revenue-focused.

Required Qualifications & Experience

Minimum 3 years of experience in telesales, with substantial experience leading and managing a telesales team.





Proven experience managing a sizeable team, preferably 35–40 agents or more.

Demonstrated ability to achieve revenue targets and improve team conversion rates.

Strong understanding of telesales KPIs, calling matrices, CRM systems, lead management, and sales reporting.

Excellent communication, negotiation, objection-handling, and deal-closing skills.

Solid leadership, decision-making, analytical, and problem-solving abilities.

Proficiency in MS Excel/Google Sheets and CRM or dialer platforms.

Experience in B2B sales, subscription-based products, or technology-enabled services will be an advantage.

Essential Personal Attributes

Mature, responsible, disciplined, and professionally committed.

Strong ownership mindset with the ability to take responsibility for both results and corrective actions.

A hands-on leader who can lead by example rather than merely monitor the team.

Firm but fair in managing people, enforcing processes, and addressing underperformance.

Confident decision-maker who can work independently and respond quickly to business challenges.

Results-oriented, resilient, and comfortable working in a target-driven environment.

Able to motivate the team while maintaining high standards of productivity and accountability.

Key Performance Indicators (KPIs)

The selected candidate will be evaluated on:

-Achievement of monthly and quarterly revenue targets.

-Team-wise and agent-wise target achievement.

-Call productivity and effective customer-connect rates.

-Lead-to-sale conversion rate.

-Revenue generated per agent.

-Improvement in underperforming agents' productivity.

-Team discipline, attendance, and process compliance.

-Accuracy and timeliness of performance reporting.

-Team coaching effectiveness and sustained sales performance.

What We Expect from the Ideal Candidate

We are looking for a sales leader who can deliver results, not just manage people. The ideal candidate must be capable of understanding the business numbers, building an effective sales strategy, coaching agents, handling difficult customer conversations, and personally closing deals when necessary.

The candidate will be the primary owner of telesales performance and must be prepared to answer for the department's results while proactively driving the actions needed to achieve company targets.

Pay: ₹25,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Sales Team Leader (Noida)
🏢 TruckMitr Corporate Services
📍 Noida