Job Title - Cloud Administrator - Analyst - ACS SONG

Management Level: Level 11-Analyst

Location: Kochi

Must have skills: Installation, Configuration and management of Linux /Windows systems

Good to have skills: Grafana

Experience: 2 -3 years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Your Role

As a Cloud Administrator you will closely work with senior engineers to maintain the infrastructure/cloud environment. You will closely work with senior engineers to maintain the infrastructure/cloud environment.

Roles and Responsibilities

- Support multiple clients by monitoring their applications 24x7x365
- Respond to incidents, service requests, and support on minor changes
- Escalate to the Level 2 and Level 3 engineers
- Review and manage tickets from various projects and also clients/stakeholders
- Require persistence, follow-up, effective communication and good customer service
- Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them
- Perform system administration related to account creation, deletion and maintaining the catalog of access profiles
- Demonstrate ability to deliver the work within the defined SLA
- Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs
- Support in minor changes and deployments




- Managing and monitoring backups
- Perform vulnerability monitoring and review and apply security fixes
- Review and apply patches and updates
- Willing to work in shifts that are rotated regularly including public holidays

Professional and Technical Skills

- Good knowledge in Linux Operating systems like RHEL, Centos.
- Must have a basic knowledge of computer networks & databases.
- Must have a basic understanding of CI/CD systems like Github Actions, Bitbucket Pipelines etc.
- Must have basic knowledge of Cloud Systems like AWS, Azure etc
- Experience in maintaining monitoring systems like Prometheus, Nagios, Zabbix, etc.
- Must have hands-on experience in monitoring critical business applications.
- Must have a basic knowledge of scripting in Bash or Python.
- Basic understanding of Incident Management Process.
- Good to have experience in managing Application Performance Monitoring(APM) tools like Newrelic, Instana.
- Good to have a basic knowledge of web servers like Apache, Nginx.
- Good to have a basic knowledge of virtualization & docker.
- Ability to work with version control systems like Git, Bitbucket etc.
- Good to have basic Kubernetes knowledge
- Good to have certification in RHCE
- Valuable problem solving and communication skills

Additional Information

About Our Company | Accenture (do not remove the hyperlink)

📌 Cloud Administrator (Kochi)
🏢 Accenture
📍 Kochi