JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a current industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Property Manager is responsible for the overall management, operations, and performance of Brightstone-managed residential properties. This role involves strategic planning, operational excellence, financial management, client relationship management, resident satisfaction, and team leadership to ensure the property operates efficiently, profitably, and to the highest standards while meeting client objectives and resident expectations.

Oversee all aspects of day-to-day property operations including maintenance, housekeeping, security, administration, and resident services.
Develop and implement operational strategies to optimize property performance and service delivery
Ensure properties are maintained to premium standards in compliance with building codes, safety regulations, and quality benchmarks
Conduct regular property inspections to identify maintenance needs, safety concerns, and improvement opportunities
Implement and monitor standard operating procedures (SOPs) across all functional areas
Drive operational excellence and continuous improvement initiatives
Ensure seamless coordination between all departments and service functions
Prepare annual operating budgets and capital expenditure plans for the property




Monitor financial performance against budgets and implement corrective actions when necessary
Track and control operating expenses to optimize costs without compromising service quality
Serve as primary point of contact for property owners, developers, and corporate clients
Build and maintain strong relationships with clients and understand their objectives
Provide regular updates, reports, and presentations on property performance
Coordinate client meetings, governance meetings, and management committee meetings
Address client concerns and escalations promptly and professionally.
Manage relationships with service providers, contractors, and vendors
Ensure exceptional resident experience through proactive service delivery and responsiveness
Handle resident escalations, complaints, and feedback with professionalism and urgency
Implement resident engagement programs, community events, and satisfaction initiatives
Conduct resident meetings and gather feedback for service improvements
Monitor resident satisfaction metrics and implement action plans to address concerns
Oversee resident onboarding, move-in/move-out processes, and documentation
Ensure property compliance with local municipal regulations, building codes, fire safety norms, and environmental standards
Maintain all statutory licenses, permits, and registrations
Implement health, safety, and environmental (HSE) protocols and conduct regular safety audits
Coordinate emergency preparedness programs including drills, training, and response plans
Lead, motivate,



and manage the property operations team including facility managers, maintenance supervisors, admin staff, and front-line personnel
Recruit, train, and develop team members to build high-performing teams
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Estate Manager (Kolkata)
🏢 JLL
📍 Kolkata