We are looking for enthusiastic and customer-focused Junior Sales Associates to join our
Malayalam Voice Process team. As a Customer Support Associate, you will be the primary
point of contact for Malayalam-speaking customers, handling voice-based interactions with
professionalism and empathy. You will be responsible for addressing customer inquiries,
resolving concerns efficiently, and delivering an exceptional customer experience. The role
involves handling both inbound and outbound calls, providing accurate information, and
building positive customer relationships through explicit communication and effective
problem-solving skills.
Requirements:
Key Responsibilities
- Handle inbound and outbound customer calls in Malayalam with professionalism and courtesy.
- Act as the primary point of contact for customer queries, concerns, and service requests.
- Provide accurate information regarding products, services, offers, and order-related inquiries. Resolve customer complaints efficiently while ensuring a positive customer experience.
- Follow up with customers for feedback, issue resolution, and promotional activities as required. Maintain high standards of customer satisfaction through effective communication and problem solving.
- Record customer interactions accurately in the system and ensure timely updates.
- Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
Required Skills
- Excellent verbal communication skills in Malayalam.
- Basic communication skills in English.
- Good listening, interpersonal, and customer handling skills.
- Ability to empathize with customers and resolve concerns patiently.
- Confident in handling both inbound and outbound voice calls.
- Strong problem-solving skills with a customer-first approach.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts and adapt to a dynamic work environment.
Eligibility
- Freshers are welcome to apply. Any Graduate or Diploma holder.
- Candidates with a passion for customer service and good communication skills.
Why Join KGiS?
- Opportunity to start your career with a reputed BPM organization.
- Structured training and continuous learning opportunities.
- Professional and inclusive work environment.
- Career growth and internal advancement opportunities.
- Exposure to global customer service standards