Duration: 3 Months (with potential for full-time based on performance)
Stipend: ₹5,000 per month
About the Role:
We are looking for a motivated and tech-savvy individual to join our team as a *Software Support Coordinator*. In this role, you will act as the first point of contact for our clients, helping them resolve their technical queries and ensuring a smooth user experience with our software products.
Key Responsibilities:
* Communicate directly with clients via email, chat, or phone to understand their software-related issues or inquiries.
* Troubleshoot basic technical problems and provide timely, effective resolutions.
* Collaborate with the development and QA teams to escalate and track complex issues.
* Document common issues and solutions to build a knowledge base for internal and client use.
* Follow up with clients to ensure issues are fully resolved and gather feedback.
* Maintain a high level of professionalism and empathy in client interactions.
Requirements:
* Strong communication skills in English (written and verbal).
* Basic understanding of software systems, applications, and troubleshooting.
* Ability to understand and explain technical concepts in a simple, clear manner.
* Strong problem-solving skills and a customer-first attitude.
* Proficiency in using common tools like email, Google Workspace, or Microsoft Office.
Preferred Qualifications (Not Mandatory):
* Background in Computer Science, IT, or related field.
* Prior experience in customer support or helpdesk roles.
* Familiarity with ticketing systems or CRM software.
Added Advantage:
* Fundamental understanding of HTML, CSS, and React JS.
* Basic to intermediate knowledge of Microsoft Excel Suite (formulas, formatting, data organization).
* Knowledge of JSON structure and its usage in web development.
* Strong willingness to learn and adapt to new technologies.
* Good analytical thinking and problem-solving skills.
* Effective communication and teamwork abilities.
Stipend & Growth Opportunity:
* A monthly stipend of ₹5,000 will be provided during the 3-month probation period.
* Based on your performance, there is potential for a full time offer with a revised compensation package after the internship period.