We are seeking a dedicated Client Relations Executive to manage complaint-related calls, queries, and communications. The ideal candidate will have language fluency in English & Malayalam and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.
Key Responsibilities:
Answer and resolve complaint-related calls and inquiries
Process service requests and provide status updates to clients
Handle inbound and outbound calls with professionalism and efficiency
Respond to customer queries via email and chat
Ensure accurate and timely documentation of client interactions
Qualifications:
- Good communication and interpersonal skills.
- Preference will be given to Keralites who are willing to relocate to Hyderabad.
- Good proficiency in English & Malayalam
- Minimum 1 year of experience in customer service, sales, or a related field.
- Good customer-handling and relationship-management skills.
- Ability to understand customer requirements and provide appropriate support.
- Positive email/mail handling and communication skills.
- Ability to respond to customer emails and coordinate with internal departments when required.