Job ID: 744000099527201

Process Manager (m/f/d)

Bangalore

Professional

Regular (Part Time Possible)

T-Systems ICT India Pvt. Ltd.

Your Task

We are seeking a professional to design and own the Problem Management Process with expertise in IT Problem Management and ServiceNow. This role requires 3 years of experience in IT Problem Management and 3 years of hands-on experience working with ServiceNow, particularly in the Problem Management module. Fluent English knowledge is required, and German language skills are an advantage.

Responsibilities

- Design and own the Problem Management Process
- Configure and optimize ServiceNow, particularly the Problem Management module
- Define and document policies, processes, and procedures
- Analyze process metrics and performance indicators
- Drive continuous process improvement initiatives
- Collaborate with stakeholders and facilitate cross-functional discussions
- Provide compliance and audit support
- Assess risk and impact across complex IT landscapes
- Document policies, processes, and procedures clearly and effectively
- Work with cross-process knowledge related to INM, CHM, SACM, and RFF

Your Profile

We are looking for an experienced IT Problem Management Qualified with strong ITIL 4 knowledge, ServiceNow expertise, and excellent analytical and communication skills to design and optimize problem management processes.

Must Have Skills

- 3 years of experience in IT Problem Management
- Advanced knowledge of ITIL 4
- Lean Six Sigma knowledge
- 3 years of hands-on experience working with ServiceNow, particularly in the Problem Management module
- Strong analytical skills
- Strong problem-solving skills
- Understanding of process design principles
- Ability to assess risk and impact across complex IT landscapes
- Good communication skills
- Good interpersonal skills with experience facilitating cross-functional discussions




- Ability to document policies, processes, and procedures clearly and effectively
- Cross-process knowledge related to INM, CHM, SACM, and RFF
- Motivation to create new solutions
- Teamwork skills
- Fluent English knowledge

Nice to Have Skills

- German language knowledge

About Us

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers.

T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors.

T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.

As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Application Information

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