Core Responsibilities

- Personnel Management: Hire, train, schedule, mentor, and evaluate service advisors, technicians, and support staff.
- Workflow & Operations: Assign daily repair and maintenance tasks based on technician skill sets, ensure quality assurance/safety checks, and monitor workflow efficiency.
- Customer Relations: Oversee the service lane, explain repair needs transparently, and resolve escalated customer complaints.
- Financial & Budget Management: Prepare and administer operating budgets, track labor costs, manage parts inventory, and monitor Key Performance Indicators (KPIs) like the Customer Satisfaction Index (CSI).
- Compliance & Warranty: Ensure compliance with manufacturer warranty policies, safety regulations, and local environmental standards.

Qualification - Diploma in Automobile / Mechanical

Pay: ₹14,000.00 - ₹47,000.00 per month

Advantages:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Service Manager (Nilamel)
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📍 Nilamel