1. Job Summary

We are looking for an IT Support Officer with good knowledge of Tally Prime, ERP software, and backend operations. The candidate will support day-to-day software operations, assist users, maintain data accuracy, generate reports, and coordinate with departments to ensure smooth business operations.

2. Key ResponsibilitiesA. Tally & ERP Support

- Provide day-to-day support for Tally Prime and ERP software.
- Assist users with software-related issues and troubleshoot errors.
- Support the creation and maintenance of masters, user accounts, and access permissions, as authorized.
- Assist with data entry, transaction verification, and data accuracy.
- Generate and maintain operational reports using Tally, ERP, and MS Excel.
- Coordinate with software vendors for technical issues, updates, and troubleshooting.
- Support software configuration and ensure smooth system functioning.

B. Backend Operations & Reporting

- Maintain accurate digital records and business data.
- Assist departments in maintaining and retrieving ERP-related information.
- Prepare daily, weekly, and monthly reports as required.
- Identify data discrepancies and coordinate with the relevant departments for corrections.
- Maintain proper documentation of software issues, resolutions, and system updates.
- Support data backup activities and follow company data security procedures.

C. Basic IT Support

- Provide basic support for desktops, laptops, printers, and scanners.
- Troubleshoot software installation and network connectivity issues.
- Assist with email configuration and Microsoft Office applications.
- Coordinate with external IT vendors for hardware and network-related problems.

3.



Educational Qualification

- Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Applications, Commerce, or a related field.
- Candidates with relevant Tally and ERP certifications will be preferred.

4. Experience & Technical Skills

- 1–3 years of experience in Tally, ERP support, backend operations, or application support.
- Good working knowledge of Tally Prime.
- Familiarity with ERP software and business transaction workflows.
- Good knowledge of MS Excel, including formulas, data handling, and report preparation.
- Basic understanding of accounting entries and business documentation.
- Ability to troubleshoot software issues and coordinate with users and vendors.
- Basic computer hardware and networking knowledge.

5. Preferred Skills

- Experience supporting Tally or ERP applications in a business environment.
- Knowledge of inventory, purchase, sales, and stock-related transactions.
- Experience in report generation and data reconciliation.
- Exposure to manufacturing, dairy, or FMCG operations will be an advantage.
- Good communication, analytical, and problem-solving skills.

6. Employee Benefits

- Food Facility
- Provident Fund (PF)
- Medical Insurance

7. Key Competencies

- Attention to detail and data accuracy
- Problem-solving and analytical thinking
- Effective communication and user support
- Time management and coordination
- Confidentiality and responsibility in handling company data

Interested candidates may share their updated resume with the HR Department.

Pay: From ₹18,000.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 IT Support Officer (Valasaravakkam)
🏢 MID VALLEY DAIRY AND AGRO PRIVATE
📍 Valasaravakkam