- Call Handling: Answer or initiate phone calls within assigned Average Handle Time (AHT) targets. • Identity Verification: Authenticate customer identities and account details before revealing sensitive or private information. • Issue Resolution & Escalation: Troubleshoot problems, address complaints, or route complex/sensitive cases to specialized internal teams. • CRM Logging: Record call summaries, outcomes, and customer data accurately into ticketing or CRM systems. • Objection & De-escalation: Use active listening and soft skills to calm frustrated callers or handle rejections during sales calls.
Pay: ₹15,000.00 - ₹22,000.00 per month
Work Location: In person
📌 BPO Voice Process (Chennai)
🏢 Indiafloats Technologies
📍 Chennai
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