- Manage daily store operations and ensure smooth functioning of the shift.
- Supervise store staff and allocate daily duties.
- Monitor attendance, punctuality, grooming, and staff discipline.
- Ensure proper customer service and handle customer complaints.
- Monitor sales performance and support the team in achieving sales targets.
- Handle billing, cash management, and daily sales reconciliation.
- Monitor stock availability, inventory levels, and stock replenishment.
- Ensure proper receiving, checking, and storage of goods.
- Follow FIFO/FEFO methods and check product expiry dates.
- Monitor product quality, damaged goods, and wastage.
- Ensure store cleanliness, hygiene, and proper product display.
- Coordinate with the Store Manager and other departments.
- Prepare daily sales, stock, attendance, and shift handover reports.
- Ensure compliance with company policies and standard operating procedures (SOPs).
- Report operational issues, stock discrepancies, and customer complaints to management.
- Ensure proper opening and closing procedures for the store.
- Guide and train new employees on store operations and customer handling.