Job Location: West Delhi
Department: Front Office / Patient Coordination
Job Summary:
We are looking for a professional, well-organized, and patient-friendly individual to manage front desk operations and coordinate patient services at our healthcare facility. The candidate will be responsible for handling patient inquiries, appointments, registration, and day-to-day front office activities while ensuring a smooth and positive patient experience.
Key Responsibilities:
- Welcome and assist patients and visitors professionally.
- Handle incoming calls, patient inquiries, and appointment scheduling.
- Manage patient registration, billing coordination, and documentation.
- Coordinate with doctors, nursing staff, diagnostic departments, and other teams.
- Guide patients regarding consultations, diagnostic tests, and procedures.
- Maintain patient records and ensure accurate data entry.
- Manage patient flow and minimize waiting time through effective coordination.
- Handle patient concerns politely and escalate issues when required.
- Support daily front office operations and maintain proper records.
Requirements:
- Graduate in any discipline; healthcare or hospital management qualifications will be preferred.
- Experience in reception, front office, patient coordination, or hospital operations is desirable.
- Good communication and interpersonal skills.
- Basic computer knowledge and proficiency in MS Office.
- Skilled attitude, patience, and a patient-centric approach.
- Freshers with good communication skills may also apply.
Job Type: Full-time
Salary: As per experience and suitability