Job Location: Teynampet, Guna Complex, Chennai, Tamil Nadu
Experience: 1–5 years
Salary Package: ₹1,80,000 to ₹5,00,000 per month, depending on experience and suitability
Employment Type: Full-time | Work from Office

About the Company

RMITHA POWER AND INFRA PVT. LTD. is looking for a proactive, confident and target-oriented Solar Customer Care Executive to support its solar business development activities through outbound cold calling, customer follow-ups, lead qualification and sales conversion.

Job Summary

The candidate will be responsible for contacting potential customers, generating interest in solar solutions, explaining product and service offerings, identifying customer requirements, arranging site surveys and converting enquiries into confirmed business opportunities.

The ideal candidate should have relevant experience in telecalling, customer relationship management, inside sales, lead generation or solar sales.

Key Responsibilities

1. Outbound Cold Calling and Lead Generation

- Make outbound cold calls to prospective residential, commercial and industrial customers.
- Contact leads from company databases, digital marketing campaigns, referrals and other approved sources.
- Introduce the company's rooftop solar, commercial solar EPC and related solutions.
- Explain the benefits of solar power, potential electricity savings and available system options.
- Identify qualified prospects and schedule follow-up discussions.

2. Customer Interaction and Requirement Analysis

- Understand customer electricity consumption, monthly bills, sanctioned load and solar installation requirements.
- Identify customer needs and recommend the appropriate next steps.
- Explain the basic technical and commercial aspects of solar installations in simple language.
- Coordinate with the technical team to arrange customer site surveys and feasibility assessments.
- Maintain professional communication throughout the customer journey.

3. Sales Conversion and Follow-ups

- Convert enquiries and qualified leads into site visits, quotations and confirmed orders.




- Follow up with prospective customers through telephone calls, email and approved messaging channels.
- Coordinate with the sales and technical teams to prepare and communicate quotations.
- Handle customer objections relating to pricing, installation timelines, return on investment and project execution.
- Negotiate within authorised commercial limits and escalate special pricing requests to management.
- Maintain a structured follow-up pipeline to improve lead conversion rates.

4. Customer Relationship Management

- Maintain positive relationships with existing and prospective customers.
- Respond to customer enquiries and coordinate resolution of complaints.
- Provide timely updates on site visits, quotations, order processing and installation schedules.
- Collect customer feedback and identify opportunities for referrals and repeat business.
- Ensure professional and ethical customer communication.

5. CRM, MIS and Sales Reporting

- Record all calls, leads, customer interactions, follow-up dates and sales outcomes in the company's CRM or tracking system.
- Maintain daily call reports, lead status reports and sales conversion reports.
- Track key performance indicators, including calls made, qualified leads, site visits scheduled, quotations issued and orders converted.
- Submit daily and monthly performance reports to the reporting manager.
- Ensure accurate customer records and timely follow-ups.

6. Coordination and Business Development

- Coordinate with the sales manager, solar engineers, estimation team and project execution team.
- Arrange appointments and site visits for qualified customers.
- Support marketing campaigns, lead-generation activities and customer outreach initiatives.




- Participate in sales reviews and implement strategies to improve conversion rates.
- Work towards assigned calling, lead generation and sales targets.

Candidate Requirements

- Any degree or diploma preferred; candidates with relevant sales experience may also apply.
- 1–5 years of experience in telecalling, customer care, inside sales, lead generation or business development.
- Experience in solar sales, renewable energy, electrical products, real estate, or a related technical sales field is preferred.
- Excellent telephone communication, persuasion and negotiation skills.
- Confidence in handling cold calls, objections and customer follow-ups.
- Basic understanding of solar energy is preferred; willingness to learn solar products and services is essential.
- Working knowledge of MS Excel, email and CRM systems.
- Target-oriented approach with strong customer relationship and time-management skills.
- Ability to communicate in English and Tamil; additional languages are an advantage.

Key Performance Indicators (KPIs)

- Number of outbound calls completed.
- Number of qualified leads generated.
- Number of customer appointments and site surveys scheduled.
- Number of quotations followed up.
- Lead-to-order conversion rate.
- Achievement of monthly sales targets.
- Accuracy of CRM records and follow-up completion.

Compensation and Benefits

- Salary as per the stated package and candidate suitability.
- Opportunity to grow in solar sales and business development.
- Performance-based incentives, if approved under company policy.
- Other advantages as per company policy.

How to Apply

Interested candidates should submit an updated résumé/CV with details of relevant telecalling or sales experience, industries handled, sales targets achieved, current salary, expected salary and notice period.

Work Location: Teynampet, Guna Complex, Chennai, Tamil Nadu
Company: RMITHA POWER AND INFRA PVT. LTD.

Pay: ₹12,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Solar Customer Care Executive (Chennai)
🏢 Rmitha Power and Infra
📍 Chennai