KRA
1. Overall quality management for incoming, in-process, and final inspection;
2. Customer quality performance and complaint resolution;
3. Reduction of internal rejection and process variation;
4. Implementation and sustenance of ISO systems (9001);
5. Supplier quality development and vendor performance monitoring;
6. Team capability building and quality culture development
KPI
1. Customer rejection PPM;
2. Customer complaint closure time (days);
3. Internal rejection %;
4. Audit compliance score (%);
5. Supplier rejection % / vendor PPM;
6. First Pass Yield (FPY %)Competencies- Behavioral
1. Leadership & team development;
2. Ownership of customer quality;
3. Analytical thinking & problem solving;
4. Attention to detail & discipline;
5. Cross-functional communication;
6. Continuous improvement mindsetCompetencies-
Technical
1. Solid knowledge of quality systems (ISO 9001, PPAP, APQP, control plans);
2. Root cause analysis (8D, Why-Why, Fishbone);
3. Measurement systems & inspection techniques;
4. Statistical tools (SPC, Cp/Cpk);
5. Supplier quality management;
6. Quality documentation & audit handling