WritingHiring: Sales Trainer – Contact Centre (Airtel)

Experience: 3–4 Years

Job Overview: We are looking for a Sales Trainer to enhance Contact Centre BQ Advisor performance across sales, service, productivity, and customer experience KPIs.

Key Responsibilities:

- Conduct training, coaching, role plays, huddles, and on-the-job interventions.
- Improve sales conversion, advisor productivity, revenue, upselling, and cross-selling.
- Identify performance gaps through KPI analysis and implement targeted training.
- Coach advisors on customer handling, objection handling, and sales techniques.
- Track training effectiveness and share performance reports.
- Coordinate with business and contact centre teams to achieve targets.
- Travel to Airtel Contact Centres within the assigned state as required.

Requirements:





- 3–4 years of experience in Contact Centre/BPO sales or service training.
- Solid knowledge of sales, upselling, cross-selling, and conversion techniques.
- Excellent communication, facilitation, coaching, and analytical skills.
- Experience in telecom, BFSI, retail, or other high-volume contact centres preferred.
- Fluency in the local/regional language is mandatory, along with English/Hindi proficiency as required.
- Willingness to travel within the assigned state.

Apply now - share your resume on @[email protected]

Job Type: Full-time

Pay: ₹35,000.60 - ₹38,000.00 per month

Work Location: In person

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