We are looking for a confident, motivated, and customer-focused Immigration Receptionists or Telecaller / Counsellor to join our team. The candidate will be responsible for handling client inquiries, explaining immigration and visa processes, generating leads, conducting follow-ups, and assisting clients with suitable visa options.
Key Responsibilities :
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings