Key Roles & Responsibilities

- Receive product dispatch and commissioning details from the Service Coordinator/Zonal Service Engineer.
- Contact customers to understand site conditions and readiness and plan commissioning accordingly.
- Carry out product installation/commissioning at customer sites.
- Prepare service/commissioning reports, obtain customer approval, and submit them to the Service Coordinator/Manager.
- Attend and resolve customer service complaints within the required timeline.
- Send defective parts to Sanpar after complaint resolution, as per the process.
- Remind customers on the 3rd of the relevant visit regarding ASC renewal and follow up for confirmation.
- Follow up with customers for Purchase Orders after offers are submitted.
- Coordinate with Logistics for invoices and hand over invoice hard copies to customers wherever required.
- Follow up with customers for pending payments and provide updates to the concerned team.




- Maintain proper records of service calls, commissioning, complaints, ASC renewals, orders, invoices, and payments.

Required Skills

- Basic technical knowledge and troubleshooting skills.
- Good communication and customer-handling skills.
- Robust follow-up and coordination skills.
- Good documentation and reporting skills.
- Willingness to travel to customer sites.
- Ability to work independently and as part of a team.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Application Question(s):

- Do you have experience in HVAC, Chillers, dehumidifiers service

Education:

- Diploma (Preferred)

Experience:

- HVAC: 3 years (Required)

Location:

- Bengaluru, Karnataka 560105 (Required)

Work Location: In person

📌 Service Engineer (Bengaluru)
🏢 SANPAR Industries
📍 Bengaluru