Department: Sales

Reporting To: Sales Manager

Industry: Hospitality / Resort

Location: Sales Office

Job Purpose

To lead the Sales Team, achieve assigned revenue targets, improve enquiry conversion, and ensure effective management of leads, follow-ups, and bookings.

1. Team Management

· Manage and guide the Sales/BDE team on a daily basis.

· Allocate leads and enquiries among team members.

· Monitor daily calling and follow-up activities.

· Conduct daily team briefings and performance reviews.

· Support team members in closing high-value and difficult enquiries.

· Maintain team discipline, attendance and productivity.

2. Sales & Revenue

· Drive the team towards monthly and property-wise sales targets.

· Focus on Room Stay, Day Outing, Camping, Corporate and Group Bookings.

· Monitor individual and team sales performance.

· Identify opportunities to increase revenue and booking value.

· Ensure maximum conversion of qualified enquiries.

3. Lead & CRM Management

· Ensure all enquiries are properly updated in the CRM.

· Monitor pending and overdue follow-ups.

· Review the sales funnel regularly.

· Ensure every active lead has a clear next action.

· Track Enquiry → Follow-up → Quotation → Booking → Payment.

4. Performance Monitoring

· Track daily individual performance.

· Identify underperforming team members and provide support.

· Set daily calling and follow-up expectations.

· Conduct regular performance reviews with the team.





· Share performance gaps and action plans with the Sales Manager.

5. Coordination

· Coordinate with Reservations, Operations, Finance and Marketing teams.

· Ensure confirmed bookings are properly communicated.

· Coordinate on room availability, rates, packages and special offers.

· Escalate booking or operational issues that may affect revenue.

6. Reporting

· Prepare and submit daily sales reports.

· Prepare weekly team performance reports.

· Track Target vs. Achievement.

· Report lead generation, conversion, cancellations and lost business.

· Maintain accurate sales and pipeline data.

Key Performance Indicators (KPIs)

· Monthly Revenue Achievement

· Team Target Achievement %

· Enquiry-to-Booking Conversion %

· Number of Confirmed Bookings

· Room Nights / Pax Generated

· Daily Calling & Follow-up Performance

· CRM Update Compliance

· Average Booking Value

· Lead Pipeline Value

· Team Productivity

Required Skills

· Strong leadership and team-management skills

· Excellent communication and negotiation skills

· Robust sales closing and follow-up skills

· Customer relationship management

· CRM and Excel knowledge

· Target-oriented approach

· Problem-solving and decision-making skills

· Prior hospitality/resort sales experience preferred

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Sales Team Leader (Rajarajeshwari Nagar)
🏢 Sila Leisure
📍 Rajarajeshwari Nagar