- Provide day-to-day technical and software support to hospital users and departments.
- Manage and troubleshoot HIS (Hospital Information System) and related healthcare applications.
- Provide support for EMR (Electronic Medical Records) and resolve user-level issues.
- Support LIS (Laboratory Information System) and coordinate with laboratory users for software-related issues.
- Support RIS (Radiology Information System) and coordinate with Radiology/Diagnostic departments.
- Troubleshoot software, system, login, connectivity, and application-related issues.
- Understand and troubleshoot IP Address, network connectivity, and basic networking issues.
- Manage and support Microsoft OneDrive for file storage, sharing, synchronization, and access.
- Coordinate with software vendors for application issues, updates, and technical support.
- Create and manage user IDs, access rights, and application permissions as required.
- Provide basic training and guidance to hospital staff regarding software applications.
- Maintain records of IT complaints,
resolutions, and pending issues.
- Ensure timely resolution of IT tickets and user complaints as per defined TAT/SLA.
- Coordinate with various hospital departments to understand and resolve application-related requirements.
- Support implementation, testing, and updates of recent software modules.
- Maintain confidentiality and security of hospital and patient-related data.
- The candidate should have good working knowledge of:
- EMR – Electronic Medical Records
- HIS – Hospital Information System
- LIS – Laboratory Information System
- RIS – Radiology Information System
- IP Address & Basic Networking
- Microsoft OneDrive
- Healthcare/Hospital Software Applications
- Basic troubleshooting of software and system-related issues
- User access and application support
- Qualification