Company: Medcity International Academy
Location: Kochi, Kerala

Job Summary

We are looking for a responsible and customer-oriented Customer Relations Officer (CRO) to manage customer relationships, support accounts-related activities, maintain accurate records, and ensure smooth coordination with students, parents, and internal departments.

Key Responsibilities

1. Accounts-Related Activities

- Maintain and update fee payment records and customer account details.
- Follow up with students and parents regarding pending fees and outstanding payments.
- Coordinate with the Accounts Department for payment verification, receipts, and billing-related queries.
- Maintain accurate financial records and customer transaction details.
- Assist in preparing daily and monthly payment reports.
- Ensure proper documentation of all accounts-related activities.

2. Customer Relationship Management

- Maintain positive relationships with students, parents, and customers.
- Handle customer enquiries, complaints, and feedback professionally.
- Provide timely updates and guidance regarding courses, fees, and academy services.
- Follow up with customers to ensure satisfaction and resolve pending issues.
- Coordinate with counsellors and other departments to address customer concerns.




- Maintain customer databases and update CRM records regularly.

3. Coordination & Reporting

- Coordinate with the Accounts, Admissions, and Academic Departments.
- Monitor pending payments and customer follow-ups.
- Prepare daily activity reports and submit updates to the reporting manager.
- Ensure accurate data entry and proper maintenance of registers and records.

Required Skills

- Positive communication and interpersonal skills.
- Basic knowledge of accounts, billing, and payment tracking.
- Knowledge of MS Excel, Google Sheets, and CRM software is an advantage.
- Strong customer service and problem-solving abilities.
- Good follow-up, coordination, and organisational skills.

Qualification & Experience

- Qualification: Any degree; B.Com or a related qualification is preferred.
- Experience: Freshers and experienced candidates can apply.
- Joining: Immediate joiners preferred.

Preferred Candidate Profile

A proactive and organised individual who can manage customer relationships, coordinate accounts-related activities, follow up on pending payments, and maintain accurate records.

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Pala)
🏢 Medcity International Academy
📍 Pala