- English language proficiency is required for this role.
- This is a full-time, work from office role.
- This requires a U.S. schedule - India Night shift
After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
WALK IN AT MUMBAI OFFICE
Walk In Interviews:
Monday to Friday
2:00 PM to 6:00PM IST
Address:
Transworld Systems Inc.
7th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Vashi 400703
TSI Recruitment :
Kindly carry your Updated resume and Photo ID proof.
Meet: HR – Aryan
Compensation: INR : ₹3,00,000.00 -₹3,60,000.00 per year
Shift: Night / Days Off: Saturday and Sunday
Build Your Future! Come join our thriving team as a Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
- Transport Facility
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, paid time off and paid holidays!
- Transportation provided
- Working 5 days/week
Responsibilities:
In This Role, You Will:
All of our agents manage outbound/ inbound calls from customers regarding any of the following:
Functional/operational:
- Responsible for obtaining information regarding hazard insurance accounts managing outbound/ inbound calls to insurance agents.
- Follow up phone call with a designated contact person at the insurance company.
- Responsible for obtaining current insurance information and updating the system with the information provided by the insurance company.
Key Result Areas :
- Make atleast 95 calls a day
- Obtain a quality score of 98% or above
Qualifications:
Ideal Candidate Qualifications:
- Bachelors Degree preferred
- Ability to read, write and speak English fluently, clearly and with a neutral accent.
- Good analytical skills, cognitive skills.
- Positive computer typing at the same time talking over the phone.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.