- Service Follow-ups: Make outbound calls to customers for scheduled service reminders, free service tracking, and paid service dues (SMRE calling).
- Feedback & Response Capture: Gather customer feedback and capture responses regarding their recent vehicle servicing experience.
- Grievance Redressal: Identify customer dissatisfaction or complaints and report them immediately to the Customer Care Manager.
- Data Management: Maintain comprehensive logs of customer interactions, inquiries, and service history within the dealership CRM system.
- Target Achievement: Ensure high response rates, excellent customer satisfaction scores (CSI), and proper adherence to dealership communication SOPs.
- Fresher can apply or experience 2-3 Years
- Contact Person :- Kshitija Shinde - (phone hidden) (HR)