- Supervise the day-to-day operations of the showroom floor.
- Ensure bikes, accessories, displays, price information, and promotional materials are properly maintained.
- Welcome customers and understand their requirements.
- Coordinate with sales executives to ensure customers are attended to promptly.
- Monitor walk-ins, enquiries, test rides, bookings, and follow-ups.
- Support the sales team in converting enquiries into bookings.
- Ensure proper documentation for bookings, finance, insurance, and vehicle delivery.
- Coordinate with the finance, insurance, service, and delivery teams.
- Handle customer queries and resolve basic customer complaints.
- Monitor sales executives' performance and daily activities.
- Maintain showroom discipline, appearance, and customer experience standards.
- Track daily showroom performance and share reports with the dealership management.
- Ensure proper display and availability of vehicles and promotional schemes.
- Coordinate vehicle movement between showroom, stockyard, PDI, and delivery areas.