Job Title

Merchant Services - NAM - ME Wholesale

Business Unit

Merchant Services

Reporting To

Zonal Head / Regional Head

Job Function and Role Type

Sales, Individual Contributor, Travel Required

Version No

1.0

Job Purpose

Manage and grow the assigned National Accounts portfolio by strengthening relationships, cross-selling, and acquiring new accounts. Increase product holding ratio and profitability of National Accounts portfolio merchants.

Key Responsibilities

Actionable (4-6)

Portfolio Management; Manage existing National Accounts and acquire new ones; Route major business share to HDFC Bank and penetrate all merchant branches/divisions; Sign up merchants to grow the portfolio; Product Launches; Launch Bank initiatives such as DCC, EMI, Smartbuy, and Digipos within the assigned portfolio; Team Management; Hire, train, and manage the FOS team; Conduct joint calls with FOS to merchant counters and ensure team productivity; Cross-Selling; Cross-sell banking products like Savings Accounts, Credit Cards, and Asset products to merchants in the portfolio; Relationship Management; Build and manage relationships with internal and external channels; Collaborate with Corporate Banking ECG & FIG teams for client sourcing and servicing.

portfolio assigned and Acquisition of recent National Accounts.

Managing and deepening the Merchant Acquiring Portfolio assigned

merchant

Merchants.

Smartbuy, Digipos, etc., within the assigned portfolio.

Ensuring the FOS team productivity

portfolio.

Cross sell of Banking products like Savings

Account / Credit Cards / Asset products etc to the Merchants in the portfolio.

external channels.





team for sourcing and servicing of clients. relationship with vendors to provide

customized solutions to the merchant Educational Qualifications

Education:

Post-Graduation - MBA.

Certifications:

Sales and Influencing Skills, Banking Product & Process Knowledge, Planning and Organizing Skills.

Key Competencies

Sales and influencing, communication, planning and organizing, knowledge of competition, financial industry trends.

Major Stakeholders

Enterprise/Merchant partners, Branch Banking Team, Operations, CBG, ECG, IFG, Healthcare Finance, Risk, Policy, Underwriting, Service, HDB Staff.

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 Merchant Services-NAM-ME Wholesale (Bengaluru)
🏢 HDFC Bank
📍 Bengaluru