Key Responsibilities

- Handle inbound calls from international customers politely and professionally.
- Process customer orders over the phone.
- Answer questions and resolve issues related to orders and deliveries.
- Accurately log customer details and call interaction notes into the system.
- Maintain key performance metrics: Productivity, Call Quality, Customer Satisfaction (CSAT), and Service-Level Targets.

Eligibility Criteria

- Education: Non-Technical Graduation Streams (e.g., BA, B.Com, B.Sc, BBA).
- Eligible Batches: 2024, 2025, and 2026 graduates are eligible.
- Marks/CGPA Criteria: None.
- Backlogs/Arrears: Strictly No active backlogs.
- Experience: 0 to 11 months only (Freshers welcome).
- Age Limit: Minimum 18 years old (No upper age limit).
- Language Proficiency:



Strong English communication skills
- Shift Flexibility: Must be comfortable working in permanent rotational night shifts within the shift window of 9:30 PM to 11:30 AM.

Required Skills & Attributes

- Excellent spoken English communication.
- Customer-centric attitude and active listening skills.
- Ability to multi-task and handle call volumes effectively.
- Ability to remain calm, patient, and professional under pressure.

Willingness to learn recent tools, processes, and systems

Pay: Up to ₹290,000.00 per year

Work Location: In person

📌 Process Executive – International Voice Process (Kolkata)
🏢 Arich Infotech
📍 Kolkata