- Oversee the implementation and monitoring of the admission and discharge process.
- Daily checking and verification of the trackers, registers, and checklists managed by the PRO team.
- Review patient feedback forms and take appropriate actions to address the concerns and suggestions raised by our patients.
- Perform daily visits to the call center to review call logs maintained by the staff and address any patient concerns that arise.
- Review missed call logs with the goal of responding to all calls and minimizing intercom communications to decrease the number of missed calls.
- Review inquiries related to ambulance services, health check-ups, referrals, and radiology services, and follow up on these as necessary.
- In the reception area,
ensure to address non-medical concerns promptly to ensure effective customer management and productive crowd control.
- Efficient oversight of ambulance services is essential to manage both incoming and outgoing ambulances, as well as to track any associated payments
- Management of waiting times and service availability for emergency room patients
- Crowd control & Oversight of bed allocation
- Adherence to MLC protocols and Minimizing cases of patients leaving against medical advice (LAMA)