ob Description: Operations Manager – Depot Level

Industry: City Bus Transportation / Public Transport / Electric Bus Operations
Location: Chennai
Department: Operations
Designation: Operations Manager – Depot Level
Reporting To: City Operations Head / Regional Operations Manager

Job Summary

We are looking for an experienced Operations Manager to manage day-to-day depot operations for city bus services, including electric bus (E-Bus) operations. The role involves ensuring smooth fleet operations, driver and staff management, vehicle availability, adherence to schedules, safety, regulatory compliance, and coordination with maintenance and other departments to achieve operational efficiency and service reliability.

Key Responsibilities

1. Depot Operations Management

- Manage daily depot operations and ensure the smooth functioning of city bus services.
- Ensure timely bus deployment, vehicle availability, and adherence to operational schedules.
- Monitor daily bus operations, trip completion, vehicle utilisation, and service performance.
- Coordinate with the central control room and city operations team to resolve operational issues.
- Ensure compliance with client requirements, contractual obligations, and operational SOPs.

2. Driver and Manpower Management

- Manage drivers, supervisors, dispatchers, and other depot-level staff.
- Ensure adequate driver availability and prepare duty rosters and shift schedules.
- Monitor attendance, absenteeism, overtime, productivity, and discipline.
- Ensure drivers possess valid driving licences, required authorisations, and mandatory training.
- Address driver grievances, manpower shortages, and day-to-day employee issues.

3. Fleet and Vehicle Management

- Coordinate with the maintenance team to ensure vehicle roadworthiness and timely availability.
- Monitor vehicle breakdowns, defects, downtime, and preventive maintenance schedules.
- Ensure proper vehicle inspection before deployment and at the end of operations.
- For electric buses, coordinate charging schedules, charger availability, battery-related concerns, and energy consumption monitoring.




- Maintain accurate records of vehicle availability, utilisation, and breakdowns.

4. Safety and Regulatory Compliance

- Ensure compliance with road safety requirements, traffic regulations, and company safety policies.
- Conduct safety briefings and ensure regular driver training.
- Investigate accidents, incidents, and operational deviations and implement corrective actions.
- Ensure timely reporting of accidents, near misses, and safety violations.
- Maintain all required depot-level statutory, operational, and safety records.

5. Client Coordination and Service Delivery

- Coordinate with client representatives, transport authorities, and internal stakeholders.
- Attend operational review meetings and resolve client-raised concerns.
- Ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and contractual requirements.
- Monitor passenger complaints, missed trips, delays, and other service-related issues.
- Implement corrective and preventive actions to improve service quality.

6. MIS and Performance Monitoring

- Prepare and submit daily, weekly, and monthly operational reports.
- Track key operational metrics, including:
- Fleet availability and utilisation
- Scheduled versus operated trips
- On-time performance and trip completion
- Driver attendance and productivity
- Vehicle breakdowns and downtime
- Accidents and safety incidents
- Depot operating costs and overtime
- Analyse operational gaps and implement improvement measures.

7. Depot Administration and Cost Control

- Ensure proper maintenance of depot facilities, equipment, and operational records.
- Monitor fuel or electricity consumption and other operating expenses.
- Control overtime, manpower costs, and avoidable operational expenditure.




- Ensure effective coordination among Operations, Maintenance, HR, Safety, and Administration teams.
- Maintain operational discipline, housekeeping, and workplace safety standards.

Eligibility Criteria

Educational Qualification

- Graduate in any discipline; a degree or diploma in Transport Management, Mechanical Engineering, Automobile Engineering, or Operations Management will be preferred.

Experience

- Minimum 5–8 years of experience in bus transportation, public transport operations, fleet management, or depot management.
- At least 2–3 years in a supervisory or managerial role.
- Experience in city bus operations, electric bus operations, or large fleet management will be an added advantage.

Skills Required

- Solid leadership and manpower management skills.
- Knowledge of bus depot operations, fleet scheduling, and driver duty management.
- Understanding of vehicle maintenance coordination and road safety requirements.
- Good communication, problem-solving, and decision-making skills.
- Proficiency in MS Excel, MIS reporting, and operational management systems.
- Ability to work in shifts and manage emergencies and operational challenges.

Key Performance Indicators (KPIs)

- Fleet availability and vehicle utilisation.
- Scheduled trip completion percentage.
- On-time departure and service punctuality.
- Driver attendance and manpower utilisation.
- Reduction in vehicle breakdowns and operational downtime.
- Compliance with safety standards and reduction in accidents.
- Client satisfaction and SLA compliance.
- Control of depot operating costs and overtime.

Preferred Candidate Profile

Candidates with experience in city bus operations, state transport undertakings, public transport operators, electric bus fleet operators, or large-scale employee transportation services will be preferred.

Interested candidates can apply with their updated resume, mentioning their relevant experience in depot management, bus operations, and fleet handling.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

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