- Handle customer enquiries, requests, and complaints professionally.
- Follow up with customers regarding service appointments, vehicle delivery, and pending concerns.
- Make post-service follow-up calls and collect customer feedback.
- Monitor and improve Customer Satisfaction (CSI/PSF).
- Coordinate with Service Advisors and other departments to resolve customer issues.
- Handle customer complaints and ensure timely resolution.
- Conduct customer satisfaction calls and maintain proper records.
- Follow up on PSF/CATI feedback and complaints.
- Inform customers about service offers, campaigns, and dealership activities.
- Maintain accurate customer interaction and complaint records in CRM/DMS.
- Support customer retention activities and maintain long-term customer relationships.
- Prepare daily/weekly reports related to customer calls, feedback, complaints, and follow-ups.
- Ensure compliance with dealership customer-care standards and Hyundai processes.
Pay: ₹10,000.00 - ₹15,000.00 per month
Advantages:
- Health insurance
- Paid time off
- Provident Fund