- Make follow-up calls to customers regarding sales enquiries, test drives, vehicle deliveries, and service appointments.
- Schedule service appointments and remind customers about periodic maintenance.
- Handle customer queries, complaints, and feedback professionally.
- Coordinate with sales consultants, service advisors, and other departments to resolve customer concerns.
- Conduct customer satisfaction calls after vehicle delivery and service.
- Maintain customer databases, call records, and follow-up reports.
- Inform customers about service offers, campaigns, insurance renewals, and other dealership activities.
- Support customer retention, repeat business, and referral generation.
- Ensure timely resolution of customer complaints and escalate unresolved issues to the concerned manager.
- Achieve assigned customer satisfaction, follow-up, and retention targets.
Qualifications and Skills
- Graduate or equivalent qualification.
- Good communication and telephone-handling skills.
- Basic computer knowledge and proficiency in MS Office.
- Customer-focused attitude with good interpersonal skills.
- Ability to handle customer complaints and coordinate with different teams.
- Previous experience in automobile sales or service is preferred; freshers with good communication skills may also apply.