- Supervise, train, and support housekeeping staff, including room attendants, public area cleaners, and laundry personnel.
- Inspect guest rooms, corridors, and public areas to ensure cleanliness and compliance with hotel standards.
- Assign duties and make work schedules for housekeeping staff.
- Monitor inventory of cleaning supplies and linen; report shortages to the housekeeping manager.
- Ensure proper use and maintenance of housekeeping equipment.
- Respond promptly to guest requests and complaints; follow up to ensure satisfaction.
- Maintain records of room status, daily attendance, and maintenance needs.
- Coordinate with front office and maintenance departments to ensure smooth operations.
- Uphold health, safety, and hygiene standards throughout the property.
- Report lost and found items and ensure proper documentation.
Requirements:
- Education: High school diploma or equivalent; a diploma/degree in hospitality is a plus.
- Experience: 4-6 years of experience in housekeeping, supervisory role in a hotel.
- Skills:
- Strong leadership and team management skills.
- Excellent attention to detail.
- Positive communication and interpersonal skills.
- Knowledge of cleaning procedures, materials, and equipment.
- Ability to work under pressure and manage multiple priorities.