Topics trigger phrases instructions knowledge sources and generative orchestration
Tools actions agent flows and Power Automate integration
Publishing agents to Teams Microsoft 365 Copilot Microsoft D365 or other supported channels
Debugging and testing Copilot Studio conversations
Dynamics 365 Applications
Understanding of D365 technical architecture including navigation modules D365 data models entitiestables security model and dataverse architecture security model
Exposing D365 data to Copilot Studio agents
Understanding with one or more Dynamics 365 appsprocesses
oDynamics 365 Sales
oDynamics 365 Customer Service
oDynamics 365 Contact Center
oDynamics 365 Field Service
oDynamics 365 Customer Insights
oDynamics 365 Finance Supply Chain nice to have
Power Platform
Power Automate cloud flows
Dataverse
Power Apps modeldriven apps preferred
Custom connectors
Environment variables
Connection references
Power Platform solution exportimport
DLP policy awareness
Integration API Skills
REST API integration
Delegated vs application permissions in Microsoft Graph API
Integrate Copilot with D365 applications
Preferred Skills Good to Have
Dynamics 365 Finance Operations or Customer Service Contact Center implementation experience
Omnichannel IVR chat or voice agent experience
Knowledge of Dataverse security roles and business units
Experience with Azure Functions or Azure API Management
Azure AI Search Azure AI Foundry exposure
Application Insights for telemetry and diagnostics
Skills
Mandatory Skills : Power Platform - Power Apps/Power Automate/Power Pages
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and current roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert
📌 Associate Principal - Architecture (Kolkata)
🏢 LTM
📍 Kolkata
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