The Warranty Supervisor will check and approve the warranty of each faulty part brought by the floor team basis Royal Enfield guidelines. He will also be the technical in-charge of Process / SOP adherence.
Primary Responsibilities
● Warranty Management
o Receive faulty parts from the floor team for warranty approval
o Check the warranty checklist to ascertain whether part is defective and covered under warranty
o Approve/reject warranty claims. Raise the claim for approval with ASM Service.
o Store the faulty parts for return to Royal Enfield
● Technical In-Charge
o Ensure SOP / Process adherence for all technical processes
o Liaison with the knowledge desk for all technical queries
o Quality Analysis & ensuring action plans are made and completed to improve quality of service